Refund policy

If your diamond painting kit arrives damaged or has a manufacturing defect, we’re more than happy to help. We can arrange either a replacement kit or a refund, depending on your preference.

Please contact us at info@diamondpaintingprincess.com and include:

• Your name
• Order number
• A brief description of the issue
• Whether you would prefer a refund or a replacement.

Because each kit is custom-made and printed specifically for your order, we’re unable to offer refunds or exchanges for change-of-mind purchases.

European Union consumer law

All Diamond Painting Princess kits are made to order and produced to the customer’s specifications. This includes custom diamond art created from photos or images supplied by the customer.

As these products are personalised and cannot be resold, they are not eligible for a refund or cancellation due to a change of mind.

In accordance with EU consumer law, the 14-day right of withdrawal does not apply to goods that are made to the consumer’s specifications or are clearly personalised.

This does not affect your statutory rights if the product is faulty, damaged, or not as described.